Yes – the interview is included in the first day of boarding. This is necessary for us to decide if you and your pooch are interested in group play or one on one attention. We must be able to safely handle all dogs that stay with us. Any dog who demonstrates aggression towards staff or other dogs or dogs with high anxiety may be asked to seek other arrangements.

We thoroughly interview and assess each dog with several types of dogs to find the best possible fit. Our groups are based on a combination of size, age, breed, and temperament.

You can either fill out an application on-line via the customer portal, or we will be glad to take your information over the phone.

We do not allow any unspayed or unneutered dogs or cats over the age of 6 months.

Dogs:

All puppies must be old enough to have had 3 series of Distemper/Parvo (DHPPV) vaccines, plus:

All dogs must be spayed or neutered above the age of 6 months.
Flea Prevention- All Pets are required to be on approved flea prevention.

*Vaccines are boostered per requirements.

Cats:

All pets are required to be on an approved flea preventative. If your pet arrives with fleas, they will be treated at your expense and you will be contacted.

Monday – Friday 6:30am – 8pm
Saturday – 7am – 7pm
Sunday – 8am – 6pm

Our cancellation policy only applies to holidays. If you need to cancel, please call us at 504-302-7200. Holiday reservations require a 50% deposit and a minimum of 3 nights. If a cancellation is made within 72 hours of a reservation, the deposit will be forfeited.

Yes, you can! If your pet’s stay is less than 7 days, we request that you portion out each meal into individual labeled storage bags. If your pet’s stay is longer than 7 days, you can bring 1 large bag of food and we can portion it out according to your instructions.

We administer medications at no additional charge. Please bring the medication in the original container. If your pet requires any injectable or complex medication regimens, a certified veterinary professional with River Road Animal Hospital will administer the medication for a nominal fee.

We provide all bedding, blankets, and bowls. Please feel free to bring a memento from home to ease any anxiety of a new environment. Bring any medications in the original pill container along with their food.

Of course! We encourage anyone to tour our facility at any time we are open. We know seeing is believing. Once you tour our luxurious facility we are sure your pet will want to join all the Pawlins fun!

If you pet gets sick or there is any medical emergency, they will be taken to River Road Veterinary Hospital (504-838-0288), our partner under our same roof, for the most immediate response possible, and you will be contacted.

Yes anytime your pup is in a room or yard with another one of our guests, they are always supervised by one of our staff. Also, our top-of-the-line webcam and surveillance system can give you peace of mind knowing your pup is in the best care possible.